Frequently Asked Questions
Payment
Payment is due in full 2 weeks before your event. Payment options : website invoice or venmo.
Set Up + Delivery
When you book your rentals we will coordinate a time for delivery/set up prior to your event date.
​
Delivery/pickup is based on the location of your event. We ask that you just send us your event location and we will get you a delivery/pickup quote ASAP.
​
Deliveries & pick up hours :
7am - 8pm ; if you need your rentals earlier or later may result in a late delivery/pickup fee.** Please reach out and we will coordinate accordingly.
​
We can set up on most indoor and outdoor flat surfaces. We *may* ask for pictures of the location you plan to have us set up prior to booking, just to make sure we are able to set up the desired rental(s).
Cancellation Policy
We understand things come up and you need to cancel or reschedule! We do require a 24 hour cancellation notice to reschedule or cancel your event. **given this reschedule is not weather related **
Inclement Weather
We will keep an eye on the weather leading up to your event. Please expect to hear from us the day before your event to create a game plan if there looks to be inclement weather in the forecast the day of your event. We know and understand that the weather can change in a matter of minutes and is very unpredictable. With that being said, we will always try to be as flexible as we can be when the weather causes issues.
PLEASE, we highly suggest having a backup plan in place just incase there is inclement weather. ​
Can we add decorations?
Please do!
For the backdrops, Champagne wall, and Favor wall only attach decorations to the back of the boards to hang on the front. We ask that you DO NOT drill screws or hammer nails into any part of our boards including the backs. Please only use command hooks or tape/string when hanging/attaching items on the back of the boards. ALL decorations need to be approved before attaching to the backdrops.
​
All decorations need to be removed before rentals are picked up. ****