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Frequently Asked Questions

Deposit / Payment

We require $50 non-refundable deposit at the time of booking, along with a signed agreement to secure your rental with us. Final payment is due the day before your event. Payment options : website invoice, cash, or venmo.

***if the rental agreement is not signed within 3 days of receiving the agreement, your items/date will not be held/booked in our system. 

Set Up + Delivery

When you book your rentals we will coordinate a time for delivery/set up prior to your event date. 

We offer free delivery within 30 minutes from our location in Farmington. If delivery exceeds 30 minutes we will charge a delivery fee to help cover the extra fuel cost. We ask that you just send us your event location and we will get you a delivery/pickup quote ASAP. 

Deliveries & pick up hours :

7am - 8pm ; if you need your rentals earlier or later may result in a $50 fee.** Please reach out and we will coordinate accordingly. 

We can set up on most indoor and outdoor flat surfaces. We will not set the bounce houses up on gravel or rock, please be sure to have a flat surface for these. For outside we prefer grass or concrete to set up the bounce houses. We *may* ask for pictures of the location you plan to have us set up prior to booking, just to make sure we are able to set up the desired rental(s).

Cancellation Policy

We understand things come up and you need to cancel or reschedule! We do require a 24 hour cancellation notice to reschedule or cancel your event. **given this reschedule is not weather related ** If you fail to do so, we will charge an extra $75 on top of our non refundable deposit. 

Inclement Weather

We will keep an eye on the weather leading up to your event. Please expect to hear from us the day before your event to create a game plan if there looks to be inclement weather in the forecast the day of your event. We know and understand that the weather can change in a matter of minutes and is very unpredictable. With that being said, we will always try to be as flexible as we can be when the weather causes issues. 

 

PLEASE, we highly suggest having a backup plan in place just incase there is inclement weather.  

Please also be aware that we will not set up in the rain and/or if winds are exceeding 15mph. The inflatables must be deflated if sustained winds are above 15mph. This is for the safety of you and your children.

Can we add decorations?

Please do! There will be Metal D Rings or loops on the bounce houses to hang decorations + balloon garlands from. Please be sure to utilize those and only those when hanging decorations to the inflatables. 

 

As for the backdrops, Champagne wall, and Favor wall only attach decorations to the back of the boards to hang on the front. We ask that you DO NOT drill screws or hammer nails into any part of our boards including the backs. Please only use command hooks or tape/string when hanging/attaching items on the back of the boards. ALL decorations need to be approved before attaching to the backdrops. 

All decorations need to be removed before rentals are picked up. ****

THE BIG NO NO...

Each rental includes a full clean and sanitation after each use to ensure it is in the best condition for the next party/event. If you happen to do the ultimate no no and return our rental(s) with excessive dirt/paint/party décor or extensive damage you will be charged a $300 cleaning fee.

Power Supply for Inflatables 

For Bounce house rentals we require a 3 prong outlet be within 100 feet of where the bounce house will be set up. Your home and/or building power outlets are generally acceptable to utilize for power. 

If not, a generator will be required for power. If a generator is needed please reach out. If ours is available for use we will be able to supply it at an additional cost. Making prior arrangements for a generator is the renters responsibility. 

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